Self-Support

FAQ

• How do I place an order?
• What payment methods do you offer?
• 隐私政策
• 官方信息

Dr.Web serial number

Unable to register your serial number?

Contact Dr.Web technical support by choosing the option “I am a prospective Dr.Web user”.

Where can I find my Dr.Web serial number?

Lost your registered serial number?

Where can I find out when my registered license expires?

• on My Dr.Web Portal in the Portal’s license information section
• in the License Manager
• in the License certificate
• in the Dr.Web key’s file, in the [Key] section
• You can find out this and much more about your license with the help of the License Wizard

How do I know when my non-registered license expires?

The license period will start as soon as the serial number is registered. Register your serial number!

Other FAQs

Licensing. License certificate

• License agreement for Dr.Web Security Space and Dr.Web Anti-virus
• License agreement for Dr.Web for Android
• Who is the owner of a license?
• Dr.Web licensing terms
• Generate a license certificate online (using a serial number)

Don’t have a serial number yet?

Place an order and pay for it

Lost your registered serial number?

Recover your serial number

Lost your unregistered serial number?

Contact your Dr.Web seller or the Doctor Web Support Service and show proof of license payment.

Dr.Web performance

• FAQ
• Video

Request customer support

Please, choose the topic that best fits your question

• I failed to place an order / generate an invoice
• I forgot my login / password
• What is my order’s status?
• I paid for the order but have not received the serial number
• I failed to register the serial number